Question 1

Which areas in Kenya do you serve?

Accepted Answer

We work across Kenya. Nairobi and surrounding counties are covered daily; upcountry and coastal projects are scheduled on request with the same team.

Question 2

How quickly can you visit my site?

Accepted Answer

For most Nairobi sites we book a free site visit within 48 hours. Upcountry visits are typically scheduled within a week.

Question 3

Do you offer free quotations?

Accepted Answer

Yes. Every site visit ends with a clear, itemised quote — no obligation, no hidden fees.

Question 4

How long does a typical CCTV installation take?

Accepted Answer

Residential CCTV (4–8 cameras) is usually completed within one to two days. Larger commercial systems are scheduled around your operating hours.

Question 5

Are your electric fences safe for children and pets?

Accepted Answer

Yes. Our energisers are certified to international safety standards and deliver a short, safe pulse designed to deter, not harm. We include warning signage as standard.

Question 6

Do you install cold rooms for pharmaceuticals?

Accepted Answer

Yes. We install temperature-controlled rooms for pharma, food, dairy, meat, flowers and produce, with data-logged monitoring and dual-compressor redundancy where required.

Question 7

Do you provide after-sales maintenance?

Accepted Answer

Yes. We offer scheduled preventive maintenance plans and 24/7 emergency support for every system we install.

Question 8

Can I monitor my CCTV cameras from my phone?

Accepted Answer

Absolutely. Every system we install supports live viewing, playback and alerts from iOS and Android — no monthly subscription required for basic viewing.

Question 9

Do you supply the equipment or do I buy it myself?

Accepted Answer

We source certified equipment directly from trusted brands, at trade pricing that we pass on to you. This keeps warranties valid and support simple.

Question 10

What warranty do you offer?

Accepted Answer

12 months on workmanship, plus the manufacturer warranty on every piece of equipment (typically 1–3 years, longer on select brands).

Question 11

Do you handle interior design end-to-end?

Accepted Answer

Yes — from concept and 3D mood boards to furnishing, joinery, lighting and finishing. You get one point of contact for the whole project.

Question 12

Can you automate an existing gate?

Accepted Answer

In most cases yes. We assess the gate's weight and structure on-site and recommend a motor sized correctly for reliability and safety.

Question 13

Do you offer access control for offices and estates?

Accepted Answer

Yes — card, PIN and biometric access control for individual doors, whole floors or full estate perimeters, with audit logs and remote user management.

Question 14

How do I pay?

Accepted Answer

A deposit confirms the schedule, with the balance due on completion and testing. We accept bank transfer, M-Pesa and cheque.

Question 15

Can you integrate cameras, alarms, gates and lighting into one app?

Accepted Answer

Yes — our Smart Security Integration service consolidates everything into a single dashboard so you manage the whole property from one place.

Question 16

Do you work with architects and contractors?

Accepted Answer

Regularly. We co-ordinate with project teams from design stage so cabling, conduits and infrastructure are ready before finishes go in.

Questions, answered.

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